When receiving and responding to feedback, institutions must take into account persons with disabilities. This can be done by allowing different ways for people to communicate with the institution, for instance by telephone, email and mail. Posting information on a university website about the various methods for feedback will allow individuals to better understand the process for making a complaint or requesting information.
The bottom of every COU webpage has an “Accessibility Commitment” tab to notify the public that accessible formats and communications supports are available upon request. Individuals can click on this tab to receive more information about alternative methods of communication.
In Section 1 (2), the IASR states that, “the requirements in the standards set out in this Regulation are not a replacement or a substitution for the requirements established under the Human Rights Code nor do the standards limit any obligations owed to persons with disabilities under any other legislation.”