Customer Service Standard

The following links provide access to the Customer Service Online Training Tool modules. This tool will help Ontario universities meet the training requirements of the Customer Service Standard under the Accessibility for Ontarians with Disabilities Act (AODA).

Three independent modules make up the training tool, which is available in text-only format and an interactive version. The interactive version includes a brief introduction that provides instructions on its use.

Text-only format

Downloadable as a Word document and can be printed.

• Sources and Resources
• Glossary
• Common Myths About Disabilities
• Module 1 —Understanding the AODA & Accessibility Standards for Customer Service
• Module 2 —Communicating with Customers with Disabilities
• Module 3 —Serving Customers with Disabilities 

Interactive Version

Recommended minimum browsers are Internet Explorer 7 or greater, Firefox 3 or greater, or Safari 4 or greater. The interactive version requires Adobe Flash Player 8 plug-in or greater.

• Overview—How to Use the Interactive Version
• Module 1—Understanding the AODA & Accessibility Standards for Customer Service
• Module 2—Communicating with Customers with Disabilities
• Module 3—Serving Customers with Disabilities